SERVICE POLICIES. Simple. Clear. No Surprises.

By signing up for service, you agree to allow Poopy Poochy to access your yard to perform dog waste removal services. We service on set routes and days (not exact times), send text notifications when we're on the way and when we're done, and have no contracts – cancel anytime.

• Gates must be unlocked and accessible.
• If we cannot access your yard, the visit will still be charged.
• We will attempt to notify you before skipping.

• Friendly dogs are okay! 👍
• Aggressive dogs must be secured indoors.
• If a dog is unsafe, we will skip service and still charge for the visit.

We remove all visible and accessible waste, but:

• Tall grass, leaves, snow, or obstacles may limit visibility.
• We do not move furniture, debris, or equipment.

• Billing is handled monthly (invoices sent on the 25th).
• Payments accepted via card, Cash App, Venmo.
• Late or declined payments may result in paused service.

• Service runs year-round on your scheduled day.
• If weather or emergencies prevent service, we return next visit and remove everything (double cleanup).
• If YOU skip service, the visit is still charged (waste continues to accumulate).

• Cancel anytime (no contracts).
• Please give 24–48 hours notice.
• If we show up and cannot service your yard, a $10 charge applies.

We work in most conditions, including light rain and snow.
We may delay service for ice, severe storms, or unsafe conditions.

• Missed weeks due to weather are still charged.

• Service can be paused for up to 30 days.
• After 30 days, you must re-sign up as a new customer.
• Rates may change when restarting service.

• We do not offer refunds unless there is an error on our part.
• Processing fees may be deducted from any refund.

Customers must maintain a safe yard environment. We are not responsible for gate issues, hidden hazards, or damage outside our control. You agree to hold Poopy Poochy – Pet Waste Removal, LLC harmless except in cases of gross negligence.

• We scoop what is present at time of visit.
• Waste should not be stored or saved between visits.
• Customers must notify us within 7 days of new dogs or service changes.

• If you provide us with a key or gate code, you must request it back after cancelling service.
• We are not responsible for keys left with us unclaimed.

• Refer a friend and you'll receive one (1) FREE service!
• You must be an active customer.
• Your friend must list your name when signing up.

We may take non-identifiable photos of our work for social media and marketing. (No personal info or addresses shown.)

If we miss anything or you're not happy with your service, let us know within 24 hours and we'll come back and fix it – FREE!